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Frequently asked questions
How quickly do you dispatch orders?
In-stock items are dispatched within 24 hours on business days. You will receive an e-mail confirmation after shipping.
What shipping and payment options are available?
Packeta pickup or home delivery, or in-store pickup in Holešov. Pay by bank transfer, QR code, card (GoPay) or cash on delivery.
What materials are the ties made from?
We offer silk and polyester models — each product lists material and colour. Standard 24-month warranty applies.
Can I return or claim defective goods?
Yes. Report defects by e-mail or post; consumers have a 14-day withdrawal right. See Returns & complaints in the footer.